We are building an AI-driven collections platform that enhances efficiency and compliance, helping financial institutions modernize debt recovery operations in a scalable and responsible way.

You’ll join the team behind Collin—a generative AI product designed to transform how collections teams engage with customers. Collin enables unscripted, human-like collection conversations while maintaining robust compliance controls, and is engineered for large-scale deployment. By leveraging AI, Collin helps organizations run more personalized engagement strategies, improve recovery outcomes, and strengthen customer relationships.

How you will make an impact in this role

In this role, you will fundamentally transform how we evaluate and improve conversational experiences by building an automated AI QA/QC platform that measures conversational quality and conversion outcomes at scale. You will define what “good conversation” means in partnership with Product and Design, translate that intent into scoring frameworks and executable evaluation logic with Data Science and Engineering, and replace subjective reviews and fragmented metrics with reliable signals teams can trust. By shipping evaluation systems that work in real production environments, you will create a scalable feedback loop that continuously surfaces what works, what doesn’t, and why—enabling faster iteration, more consistent quality, and measurable gains in both user experience and business performance as conversational volume and complexity continue to grow.

What you will do

• Ship and scale an automated, AI-assisted QA / QC platform for conversational experience and conversion evaluation.
• Define conversational quality and conversion success in measurable, operational terms.
• Translate experience principles and performance goals into executable evaluation logic.
• Replace manual conversation reviews with automated, repeatable assessment pipelines.
• Own metrics for experience quality, conversion performance, and evaluation reliability.
• Ensure QA outputs are actionable and trusted by product, operations, and growth teams.

What you will need to have

• Have Product Management experience shipping platforms or internal systems.
• Have a strong execution track record and are comfortable owning end-to-end delivery.
• Can translate qualitative concepts (clarity, trust, engagement) into quantitative measures.
• Have experience working with automated evaluation, scoring, or analytics systems.
• Exhibit high ownership, decisiveness, and a bias toward action.
• Have experience with conversational interfaces, chatbots, or contact center platforms.
• Have a background in experimentation, conversion optimization, or growth analytics.
• Have exposure to AI-assisted evaluation or automated QA systems.

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation, including 13th-month salary and performance bonuses.
• Comprehensive health care for you and your dependents.
• Generous leave policies and flexible work hours.
• Convenient District 1 office location (next to the metro station).
• On-site lunch, Grab for work allowance, and fully equipped workstations.
• Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
• Unlimited free coffee, tea, snacks, and fruit.
• A chance to make a profound social impact by democratizing credit access in emerging markets.

Trusting Social is an AI-first fintech company pioneering the use of data and machine learning to expand fair access to credit in emerging markets. We are deeply committed to consumer data rights and responsible innovation, building products that balance performance with transparency, security, and long-term trust. Powered by AI and Big Data, we solve complex problems at scale, supported by a culture of ownership, integrity, and continuous experimentation—offering an environment where you can learn fast, push boundaries, and deliver real-world impact.

For more information about us, please visit our website: https://trustingsocial.com