Trusting Social is an AI Fintech pioneer that’s revolutionizing credit access in emerging markets. Our mission is “Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.” We’ve assessed over 1 billion consumers across four countries, and we’re on a mission to provide 100 million credit lines using the power of AI and Big Data.

How You'll Make an Impact

The InfoSec team keeps Trusting Social's people, devices, and systems running securely and reliably across a fast-growing, multi-market organization. This role owns the day-to-day IT operations backbone — from company devices to virtual desktop infrastructure — working closely with the IT System Admin Team Lead and cross-functional teams to keep the business unblocked.

You thrive here if you own problems end-to-end rather than waiting to be told what's broken — you notice issues before they escalate, communicate fixes clearly, and aren't afraid to question a clunky process and rebuild it better. You move comfortably between hands-on device support, secure system administration, and exploring how AI and automation can remove repetitive work from your own plate.

What You'll Do

Device & Endpoint Management

• Receive, triage, and resolve helpdesk tickets from employees via email, chat, phone, and the ticketing system
• Keep device inventory and access records audit-ready at all times.
• Handle device and account onboarding/offboarding procedures for new hires and departing employees
• Troubleshoot hardware and software issues directly with employees, resolving root causes rather than one-off fixes.
• Collaborate with related teams (security, infrastructure, software) to resolve complex incidents and ensure SLA compliance

IT Operations & Systems Support

• Manage user accounts, permissions, and platform access (Jamf,MDM, Google Workspace) in line with least-privilege principles.
• Administer and operate Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive): create/remove accounts, manage permissions, configure licenses.
• Maintain and improve internal IT documentation so processes scale beyond any single person.

Automation & AI-Enabled Operations

• Evaluate new AI tools critically before rolling them out, balancing speed with reliability.

Incident & Security Response

• Partner with InfoSec to close gaps early, treating every incident as a signal to strengthen the system — not just a ticket to close.

What We're Looking For

Experience & Background

• 1-3 years of experience in IT helpdesk, system administration, or a similar hands-on IT operations role.
• Strong problem-solving mindset, ability to work under pressure, and good task prioritization skills.
• Startup or tech background is a strong plus.
• Solid understanding of Windows/macOS operating systems and networking fundamentals (TCP/IP, DNS, DHCP, VPN)

How You Work

• Uses AI daily to speed up troubleshooting, documentation, and repetitive tasks, and evaluates its output critically before acting on it.
• Takes action on issues before being asked — flags risks early and fixes what's broken without waiting for a ticket to land.
• Connects the dots across devices, systems, and teams, pulling in the right people rather than working in a silo.
• Keeps learning new tools and systems on their own initiative, treating every incident as a chance to get better.

Skills & Competencies

• Business Owner — Makes the call on device and access issues without waiting for central approval, and owns the outcome.
• Domain Expert — Documents edge cases so the next person doesn't have to relearn them, and can train others on the process.
• Platform Guardian — Builds guardrails into device and access management before problems surface, keeping the environment audit-ready by default.
• Working knowledge of Windows and macOS administration, basic networking, and common IT security practices.
• Exposure to scripting (Python, Bash, or PowerShell) for automation is a plus.
• Strong English communication skills (spoken and written — professional fluency required).
• High adaptability and comfort operating in fast-paced, ambiguous environments.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s

To Apply: Please submit your resume, along with a cover letter detailing your interest in the role and how your experience aligns with the requirements and values of Trusting Social. We look forward to reviewing your application and exploring the possibility of you joining our exceptional team.