Trusting Social is an AI Fintech pioneer revolutionizing credit access in emerging markets. Our mission — "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy" — has driven us to assess over 1 billion consumers across four countries. We are now on a mission to deliver 100 million credit lines using the power of AI and Big Data.

How You'll Make an Impact

We are looking for a dedicated C&B Specialist, reporting directly to the Payroll Manager, to own the accurate and timely execution of core HR operations — payroll processing, SHUI management, labor contract administration, and HR systems compliance.

More than just execution. The ideal candidate is highly numerical, detail-oriented, and possesses a strong service mindset — paired with genuine curiosity about smarter ways to work. If you are passionate about accuracy but constantly ask “Is there a faster, more reliable way to do this?” and then go find out, this role is for you.

What You'll Do

Payroll Operations & Reporting

• Own end-to-end monthly payroll processing — from data consolidation to disbursement — ensuring zero-error execution within defined timelines.
• Build and maintain payroll reports that surface meaningful insights to HR leadership and finance partners; flag anomalies before they become issues.
• Drive continuous improvement in payroll workflows by identifying manual bottlenecks and implementing automation or AI-assisted solutions to reduce processing time and error rates.

Compulsory Insurance (SHUI) Management

• Own SHUI registration, adjustment, and de-registration cycles in full compliance with Vietnamese labor law; maintain accurate records across all employee movements.
• Monitor changes in regulatory requirements and proactively update internal processes to ensure sustained compliance without reactive scrambles.
• Coordinate with relevant government agencies and cross-functional teams (Finance, Legal) to resolve discrepancies with speed and precision.

Labor Contracts & HR Administration

• Manage the full lifecycle of labor contracts — drafting, renewal, termination — with meticulous attention to legal accuracy and internal policy alignment.
• Maintain HR data integrity across systems; own the data as a source of truth, not just a record of transactions.
• Produce clear, timely documentation and internal reports that enable data-informed decisions by HR leadership.

AI & Technology Integration

• Actively research and apply AI tools, Excel automation, and emerging HR tech to modernize C&B workflows — reduce manual effort, increase throughput, and improve data quality.
• Share learnings with the team; help raise the collective capability bar by documenting new methods and building repeatable processes from proven experiments.

What We're Looking For

Experience & Background

• 2–5 years of hands-on C&B experience, with demonstrated ownership of payroll and SHUI operations.
• Bachelor's degree in HR, Law, Accounting, Economics, or a related field.
• Background in Fintech, technology, or a fast-paced startup environment is a strong plus.

How You Work

• You use AI tools as a genuine productivity lever — crafting clear prompts, evaluating outputs critically, and applying what works to real workflows rather than experimenting for show.
• You do not wait to be directed. When you see a problem or a process that can be done better, you move — you test, you iterate, and you bring results.
• You connect the dots across payroll data, compliance requirements, and business context; you know when a number is off and you know what it means upstream and downstream.
• You invest consistently in your own development — whether through structured learning, peer exchange, or hands-on experimentation with new tools — and you bring that growth back to the team.

Skills & Competencies

• Business Owner — Takes full accountability for payroll accuracy and compliance outcomes; makes judgment calls within their domain without waiting for central approval on every detail.
• Domain Expert — Knows Vietnamese labor law, SHUI regulations, and C&B best practices deeply enough to catch edge cases, advise internal stakeholders, and document reliable processes others can follow.
• Relationship Manager — Earns employee trust through consistent accuracy, responsive communication, and a service mindset that treats every payroll query as worth resolving well.
• AI Operator — Integrates AI and automation into daily C&B workflows with discipline; monitors output quality and adapts tools when results drift below standard.
• Proficiency in payroll software, HRIS systems, and advanced Excel (or equivalent data tools).
• Strong English communication skills (spoken and written — professional fluency required).
• High adaptability and comfort operating in fast-paced, ambiguous environments.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com

https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s

To Apply: Please submit your resume, along with a cover letter detailing your interest in the role and how your experience aligns with the requirements and values of Trusting Social. We look forward to reviewing your application and exploring the possibility of you joining our exceptional team.