Trusting Social is an AI Fintech company building one of Vietnam's largest mass-market credit card platforms in partnership with leading banks and retail ecosystems. We have assessed over 1 billion consumers across 4 countries, combining pioneering AI with large alternative data sources to deliver financial access at an unprecedented scale — with a strict commitment to consumer data privacy and rights.

We're aiming to deliver 100 million credit lines in emerging markets. To get there, we need an operational backbone that is as precise, fast, and automated as our AI.

How You'll Make an Impact

This role sits at the intersection of Product, Engineering, Sales, and real-world execution. You will own the day-to-day health of our onboarding, payment, merchant, and sales-incentive flows — and then systematically automate the manual work out of them.

What You'll Do

Operational Reliability & Execution

• Own the day-to-day health of EVO merchant/POS activation and payment, voucher, and transaction flows.
• Monitor key metrics (onboarding success rate, completion TAT, transaction success rate) and proactively detect anomalies.
• Triage and resolve incidents — failed transactions, data mismatches, system errors, partner and customer issues — driving each to root cause.
• Coordinate with Product, Customer Support, Sales, and Bank/Merchant partners to resolve issues within agreed SLAs.

Merchant & Partner Onboarding

• Standardize the merchant/partner onboarding process with a clear RACI model covering POS activation.
• Drive POS merchant onboarding toward ≤1 business day end-to-end, removing manual coordination steps.
• Implement AI-assisted onboarding: OCR document extraction and automated e-contract workflows (we'll train you on these tools).
• Validate every onboarding setup through controlled checks before go-live.

Sales Operations — Tracking, Incentive & Commission

• Build and maintain sales-performance dashboards across the funnel at daily, weekly, and monthly cadence — auto-aggregated and distributed to leadership.
• Design and calculate Sales Incentive Plans (SIP): monthly/quarterly commissions and bonuses for the sales force — accurate and on time.
• Manage partner/affiliate commissions and trade-promotion programs (campaigns and contests).
• Safeguard sales-data integrity; act as the bridge between Sales and the Data/Tech/Supporting teams.
• Track sales force activity status: onboard, offboard, daily reports, timesheets, and codes.

Process Improvement, Optimization & Automation

• Map and analyze current processes to remove inefficiencies; deliver root-cause fixes, not one-off resolutions.
• Develop and maintain SOPs, guidelines, templates, and documentation for consistent, error-reducing execution.
• Build automation for recurring operational work: report generation, partner proposal generation, contract-template generation, sales-scheme generation, commission/incentive reconciliation, and status auto-updates.
• Use SQL, Sheets, and low-code automation tools to reduce manual workload and shift routine cross-team tasks to auto-triggered workflows.
• Apply the DDSA discipline — Delete, Delegate, Simplify, Automate — to every workflow you own.

Data, Dashboards & Operational Intelligence

• Build and maintain operational dashboards for KPIs, offers/campaigns, and partner SLAs.
• Integrate operational data into the central CMS so any team member can query status without manual data pulls.
• Deliver automated, near-real-time digests to Ops and leadership.

Feedback Loop to Product & Launch Readiness

• Act as the voice of operations in product discussions; translate on-the-ground issues into clear product requirements.
• Build a zero-touch automated workflow before each product/partner launch — no manual workarounds at go-live.
• Ensure that partner onboarding interactions are traceable and auditable within SLA commitments.
• Over time, take ownership of small product/operations initiatives as part of your growth path.

What We're Looking For

Must-Have

• 3+ years in Operations, Sales Ops, Business Ops, or Data Ops — in Fintech, Banking, Consumer Finance, E-commerce, or any environment with transaction, partner, or campaign operations.
• SQL — required. We will test this in screening. Comfort writing queries to pull, join, and analyze operational data is non-negotiable.
• Advanced Excel / Google Sheets: complex formulas, Pivot Tables, data validation, and query functions.
• Strong analytical and problem-solving skills: comfortable working with operational data, reconciling discrepancies, and driving issues to closure.
• Automation mindset with hands-on experience using any low-code or scripting tool — n8n, Make, Zapier, Power Automate, Google Apps Script, or equivalent. If you haven't used these specific tools but can demonstrate you learn new tools quickly, that works too.
• AI readiness: you use AI tools daily, can craft effective prompts, and critically evaluate outputs to improve your own productivity.
• Strong communication and stakeholder-management skills; able to explain complex calculations simply to Sales and partner teams.
• Strong organizational skills; able to manage multiple parallel tasks against deadlines and SLAs.
• Bachelor's degree in Business, Finance, Statistics, Engineering, or a related field (or equivalent experience). Vietnamese required.

Strong Advantage (Nice-to-Have — not a filter)

• Banking, consumer finance, or insurance background with experience in complex commission or incentive structures.
• Data visualization with PowerBI or Tableau.
• Ability to start immediately.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s