Trusting Social is an AI Fintech company building one of Vietnam's largest mass-market credit card platforms in partnership with leading banks and retail ecosystems. We have assessed over 1 billion consumers across 4 countries, combining pioneering AI with large alternative data sources to deliver financial access at an unprecedented scale — with a strict commitment to consumer data privacy and rights.

We're aiming to deliver 100 million credit lines in emerging markets. To get there, we need an operational backbone that is as precise, fast, and automated as our AI.

How You'll Make an Impact

As a Senior Telesales Partnership Specialist, you own the end-to-end telesales journey for EVO credit card and loan products across our partner bank channels. You're not just hitting call targets — you're the conversion expert who understands why customers say yes or no, closes the gap between lead quality and approval rate, coaches the junior team around you, and feeds those insights back into the product, ops, and partnership teams.

What You'll Do

Outbound & Inbound Sales Execution

• Own a daily call volume target across outbound (partner-sourced leads, campaign lists) and inbound (warm leads from digital channels and merchant touchpoints).
• Present EVO credit card and loan products compliantly and persuasively — tailored to each partner bank's brand, terms, and target customer profile.
• Guide customers through the full application journey: product explanation, eligibility confirmation, documentation, and activation.
• Handle objections with empathy and precision; identify and resolve blockers that prevent qualified customers from completing their application.
• Manage follow-up pipelines to re-engage undecided or dropped-off leads within campaign timelines.

Partnership Channel Management

• Adapt your pitch and approach for each partner bank's customer segment, brand tone, and product configuration — including pricing, credit limits, and promotional offers.
• Coordinate with the Partnership Operations team on lead quality issues: flag bad leads, missing data, or channel-level conversion anomalies promptly.
• Participate in partner campaign briefings and provide field-level feedback on lead quality, customer objections, and product-market fit.
• Support onboarding of new partner channels by stress-testing scripts and flows before full campaign launch.

Conversion Optimization

• Track your own funnel metrics at every stage — contact rate, pitch-to-application, application-to-approval, approval-to-activation — and proactively identify drop-off points.
• Test and iterate on call scripts, objection-handling frameworks, and follow-up sequences to improve conversion; document what works.
• Use AI-assisted tools (call script generation, objection suggestions, call summary automation) to improve productivity and quality.
• Analyse campaign-level data weekly to identify segments, time slots, or lead sources that convert significantly above or below average — and escalate the findings.

Coaching & Team Elevation

• Mentor and coach 1–3 junior Telesales Agents (TSA): shadow calls, structured feedback sessions, and script coaching at least weekly.
• Develop and refine call scripts, objection-handling guides, and best-practice playbooks that the full team can use.
• Help onboard new team members in their first 30 days — covering product knowledge, compliance, and call technique.
• Model the call quality and conversion standards you expect from others: your own metrics set the benchmark for the team.

Compliance & Quality Assurance

• Conduct every call in full compliance with State Bank of Vietnam (SBV) regulations, partner bank compliance guidelines, and Trusting Social's data protection and sales ethics standards.
• Maintain accurate and timely CRM records for every interaction — no post-hoc data entry, no skipped dispositions.
• Participate in regular quality review sessions; apply feedback from QC within 48 hours.
• Proactively flag compliance risks or script issues before they become systemic problems.

Insight Loop to Product & Operations

• Document and escalate recurring objections, misunderstood product features, or friction points that could be fixed at the product or operations level.
• Provide structured weekly feedback to the Ops and Partnership teams on: lead quality, customer sentiment, product-fit gaps, and competitor intelligence.
• Participate in product and campaign review meetings as the voice of the customer-facing team.

What We're Looking For

Must-Have

• 3+ years of telesales or phone sales experience, with at least 1 year selling financial products — credit cards, personal loans, consumer loans, insurance, or equivalent.
• Proven conversion track record: you can speak to your own lead-to-application or application-to-activation rates and explain what you did to achieve them.
• Excellent communication and active listening: you adapt your tone and language to the customer, not a script read verbatim.
• Strong objection-handling skills: you know the difference between a real 'no' and an unresolved concern, and you handle both with respect.
• CRM discipline: consistent, accurate record-keeping in any CRM system — this is non-negotiable for our ops and data workflows.
• Basic data literacy: comfortable reading a conversion funnel, identifying where drop-offs happen, and forming a hypothesis about why.
• Compliance mindset: familiar with consumer finance sales regulations; you never pressure or mislead a customer.
• Coaching ability: you have informally mentored or helped a junior colleague improve, and you enjoy doing it.
• Vietnamese native speaker; basic English reading ability for product documentation.

Strong Advantage (Nice-to-Have — not a filter)

• Experience selling credit card or installment loan products specifically (as opposed to insurance or investment products).
• Familiarity with bank partnership or white-label telesales models — adapting your pitch to multiple brand identities.
• Experience using AI-assisted sales tools: call script generators, voice analytics, or conversation intelligence platforms.
• Previous experience as a team trainer, quality coach, or senior buddy in a telesales environment.
• Ability to start immediately.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s