EVO is our flagship consumer-finance platform — a credit card and cash-loan experience built with leading banks and finance partners to bring fast, fair, and fully digital credit to millions of Vietnamese. We pair AI underwriting, voice agents, and a mobile-first product with deep partner integrations to reach customers other lenders can't. Trusting Social is an AI-first company, and EVO is where that shows up in the hands of real users.

How You'll Make an Impact

The team owns the lending-platform delivery behind EVO, the upcoming partner go-live, installment wallet/card, the card management system, and partner product work. These are compliance-heavy, partner-integrated products with firm go-live dates, and they only ship if operations are tight: clean UAT, disciplined releases, monitored production, and a fast feedback loop back into the product.

We are looking for a Product Operations Specialist to own that operational backbone and fuse it with AI-first execution. You'll sit at the intersection of product, engineering, and real-world execution — keeping onboarding, card issuance, payment, and loan-servicing flows reliable at scale while continuously improving how the platform works. This role is designed as a launchpad into product development: you'll start by owning critical operational flows, then move upstream into discovery, solution design, and product decisions based on impact.

What You'll Do

Release & Delivery Operations

• Own UAT cycles, test-data setup, go-live checklists, and release coordination across the team initiatives — partner integration, lending platform, installment wallet/card, card management system, and partner banks.
• Keep multi-track delivery on schedule to firm go-live dates (scheduled timeline), coordinating cutover and post-launch monitoring across partner banks.

Operational Reliability & Execution

• Own the day-to-day health of onboarding, card issuance, payment, and loan-servicing flows; monitor key metrics (onboarding success rate, approval TAT, transaction/disbursement success rate) and proactively surface anomalies.
• Triage and resolve incidents — failed transactions, data mismatches, system errors, partner/customer issues — and drive them to root-cause fixes, not one-off resolutions, within agreed SLAs.

Data, Insights & Automation

• Build and maintain operational dashboards and reports (KPI, SLA, incident trends) using SQL and Sheets.
• Use data to surface where users drop off, where activation fails, and where payments break — and feed those insights into prioritization.
• Use AI as your default way of working — test-case generation, defect summarization, release-note drafting, UAT evidence collation, and reporting automation — to cut manual work and incident volume as scale grows.

Feedback Loop to Product Development

• Act as the voice of operations in product discussions, translating on-the-ground issues into clear problem statements and product requirements.
• Partner with Product Owners to validate solutions and support rollouts; over time, take ownership of small product initiatives as part of your growth path.

Governance & Compliance

• Operate within banking and consumer-credit guardrails (SBV); keep delivery auditable and partner-ready, coordinating closely with Risk and Legal.

What We're Looking For

Must have

• 2–4 years in Product Operations, Fintech/Business Operations, or QA/UAT-delivery roles, with a record of shipping in a fast-moving environment.
• Strong sense of ownership — you own the health of assigned flows end-to-end, not just individual tasks.
• Analytical mindset with hands-on Excel / Google Sheets; SQL is required (tested in screening).
• Release & UAT coordination discipline; comfort with defect/issue tracking (Jira) and writing clear SOPs and workflows.
• AI-first by default: you use AI tools daily and build your own prompts and multi-step workflows to automate parts of your role.
• Strong communication and cross-functional comfort with Product, Engineering, CS, Risk, Legal, and external bank partners.
• Fluent Vietnamese; working English.

Preferred

• Start with AI: automation is your reflexive first step, not a bolt-on (n8n, Make, Apps Script, or equivalent).
• Experience in or adjacent to regulated industries (banking, lending, fintech).
• Familiarity with card issuance, installment/BNPL, or lending/loan-servicing flows.
• Scrappy builder: bonus if you can prototype with Claude Code, Codex, or any vibe-coding tools.
• Thrives in ambiguity and brings order without needing heavy process to get going.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s