Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy." 

Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless, intelligent user experiences? Do you have an innate customer empathy and a drive to solve complex problems from first principles? If you're ready to take extreme ownership and shape the future of voice technology, we want you on our team!

How you will make an impact in this role

In this role, you will ensure client initiatives are delivered successfully from definition through execution by owning outcomes—not just activities. You will translate client goals into clear success metrics, align stakeholders on what “done” looks like, and drive measurable business impact such as faster time-to-value, stronger adoption, and improved retention or expansion outcomes. By coordinating cross-functional teams, managing dependencies and risks, and proactively removing blockers, you will keep projects on track and delivered on time with high quality.

What you will do

Define success metrics and outcomes

• Partner with Product Manager and client stakeholders to translate goals into clear, measurable success metrics
• Establish baseline, target outcomes, and measurement approach for each initiative
• Ensure every project has a shared definition of “done” tied to business value, not activity

Lead end-to-end project delivery

• Build project plans: scope, milestones, timeline, roles/responsibilities, risks, and dependencies
• Drive cross-functional execution to ensure on-time delivery with high quality
• Facilitate project rituals (kickoffs, weekly status reviews, stakeholder updates, retros)

Track milestones, manage risks, and remove blockers

• Maintain a crisp view of progress, risks, and the critical path
• Proactively identify bottlenecks and escalate when needed—always with solutions and options
• Keep stakeholders aligned through clear communication, documentation, and follow-ups

Operate as a trusted client-facing lead

• Communicate confidently with client decision-makers and working teams
• Manage expectations, handle scope changes, and balance trade-offs (time, scope, quality)
• Ensure stakeholders stay engaged and accountable to what’s needed for success

Continuously improve delivery playbooks

• Contribute to scalable processes, templates, and best practices
• Share learnings across accounts to improve speed and consistency of delivery

What you will need to have

Proven project leadership experience

• Experience leading cross-functional initiatives end-to-end (planning → execution → delivery → results)
• Strong ability to manage multiple stakeholders and drive decisions in ambiguous environments

Outcome-driven mindset

• Demonstrated ability to define success metrics, track impact, and connect execution to business outcomes
• Comfort working with data to monitor progress and results (dashboards, adoption metrics, KPIs)

Excellent stakeholder management and communication

• Strong client-facing presence with the ability to influence without authority
• Clear, structured communication style—able to simplify complexity for different audiences

Operational rigor

• Skilled in managing milestones, dependencies, risks, and scope changes
• Familiarity with project management tools (e.g., Jira, Asana, Monday, Smartsheet) and documentation practices

Collaboration and ownership

• Ability to coordinate across Product/Engineering/CS and keep teams accountable
• A proactive, solutions-oriented approach to removing blockers and keeping delivery on track

Nice to have (if applicable)

• Experience in SaaS / B2B / enterprise client delivery, onboarding, or implementation
• Familiarity with project methodologies (Agile, Scrum, Kanban) and change management
• Experience managing initiatives tied to retention, expansion, or revenue outcomes (ARR-focused accounts)

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation, including 13th-month salary and performance bonuses.
• Comprehensive health care for you and your dependents.
• Generous leave policies and flexible work hours.
• Convenient District 1 office location (next to the metro station).
• On-site lunch, Grab for work allowance, and fully equipped workstations.
• Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
• Unlimited free coffee, tea, snacks, and fruit.
• A chance to make a profound social impact by democratizing credit access in emerging markets.

At Trusting Social, we live by extreme ownership, data-driven decisions, mindfulness, and audacity. We're committed to doing what's right, best, and truly innovative. If you're smart, driven, and want to make a difference with advanced technology, join us. We offer the runway to truly make an impact.

For more information about us, please visit our website: https://trustingsocial.com