Trusting Social

Trusting Social and the AGI revolution

Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years. We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.

We are looking for a highly motivated and experienced Director of Product - Generative AI for Enterprise Customer Operations to join our team. 

The successful candidate will lead the development of our flagship Generative AI for Customer Operations product suite to transform the banking and finance experience of billions of customers.

Unlocking exceptional customer experience for all with Generative AI

Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage. Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner.

We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.

How You Will Make An Impact In This Role

As the Director of Product for Gen AI Enterprise Customer Ops, you will own the vision of transforming Customer Experience globally through our industry-leading artificial intelligence agents. You constantly seek out insights - strategic, operational and organizational - to maintain and advance our product leadership in the market.

You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer.

If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

Responsibilities

• Own the product vision, define and continuously refine our roadmap for the development of our suite of Generative AI artificial agents for banking & financial services.

• Be accountable for the product expansion, revenue and profitability plan.

• Work with cross-functional teams to identify and prioritize features that will deliver said vision

• Develop and maintain a detailed product roadmap outlining the key milestones and deliverables for successful delivery.

• Ensure that the product meets the highest standards of quality and performance.

• Lead a team of product managers, owners, developers, data scientists, and engineers to advance our product performance edge in the market.

• Collaborate with marketing and sales teams to ensure successful product launch and adoption.

• Monitor and analyze market trends and emerging technologies, especially LLM/AGI, to ensure that our products remain competitive and cutting-edge.

• Establish metrics and goals for the product that align with the company's overall strategy.

Requirements 

Must have

• Strategic reasoning grounded in facts & data, crystal clear on competitive advantage, market positioning, competitive landscape, market dynamics, technological growth and disruption.

• Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all objectives & problems to effectively prioritize and ensure overall success.

• Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.

• Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.

• 10+ years of experience in product management and development - or other senior leadership/strategic experience, with exposure to or experience in AI technologies.

• Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.

• Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.

• Exceptional communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.

• Strong project management skills, including the ability to manage multiple projects simultaneously.

• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.

• Ability to be flexible, adaptable, and able to work in a fast-paced environment.

• Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision

• Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure 

• Strong learning ability and self-motivation to acquire new knowledge 

Nice to have

• Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting

• Experience with Banking & Financial B2B products, especially AI solutions.

• Demonstrated experience in leading, inspiring, and growing a team to deliver successful products.

• Knowledge of AI/Machine Learning topics 

What you will get

Join our team and enjoy:

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team-building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we deeply espouse the values of ownership, integrity, and agility in execution. We believe in doing what is right, what is best, and what is innovative. If you share our values and beliefs, we invite you to join us on our journey to deliver financial access at unprecedented scale.

About us

At Trusting Social, we are always pushing the boundaries of what's possible with AI and Data Science. We believe that Artificial General Intelligence (AGI) is the future, and we're committed to pioneering its application in the financial industry to create a world where financial freedom is accessible to all.

Our vision is to build AGI-enabled banks that provide unparalleled services at dramatically lower cost to all. With AGI, we can automate complex financial tasks, allowing us to focus on creating value for our customers. AGI-enabled conversations will be the dominant customer interface for both consumer and enterprise businesses, making banking accessible to all.

At Trusting Social, we value extreme ownership, data-driven approaches, mindfulness, and social impact. We believe that AGI can help us create a more inclusive and equitable financial system, and we're committed to leading the charge.

Our guiding principle for product development is: The only way to create Disruptive Products is to discover Disruptive Insights - which are the profound hidden truths obscured to both the users and the product managers. Only by collaborating with potential customers can Product Managers discover disruptive insights.

Join us on this journey to leverage AGI to deliver financial freedom for everyone. Together, we can create a better future for all.

Additional Info

Learn more about us here:
https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s