Senior Product Development Specialist - Digital Identity & Payment Authentication, AI Fintech

Ho Chi Minh City, Vietnam | Product | Full-time


Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

How you will make an impact in this role

As a Senior Product Development Specialist in Digital Identity & Payment Authentication Product at Trusting Social, you will participate in decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets. You will have the ultimate responsibility for implementing product features that deliver world-class Digital Identity/eKYC. Your role will involve delivering next-generation Digital Identity & Payment Authentication product offerings to our clients and playing a key role in ideating and co-creating new features tailored to Trusting Social's clients and market needs. 

If you're genuinely passionate about building world-class Digital Identity & Payment Authentication products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

What you will do

  • Understand market needs and customers' pain points, stay updated on market trends, participate in creating a compelling product vision, and develop a product roadmap quarterly and annually.
  • Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.
  • Proactively engage in the end-to-end product cycle of research, development, testing, deployment, and improvement.
  • Engage with clients and users to gather constant feedback and incorporate it into the product features.
  • Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience. 
  • Collaborate closely with Data Scientists and Product Managers to build a data-informed product roadmap. 
  • Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes. 
  • Provide expert opinions for enhancements/improvements of the product suite provided to clients.
  • Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation. 
  • Manage data collection for product performance tracking and improvement. 
  • Support sales in pitching and deployment for customers.

What you need to have: 


  • Good command of Vietnamese 
  • 3+ years of experience in product management along with 5+ years of overall work experience 
  • Technical background with a degree in Computer Science, Engineering, or a related field 
  • Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions 
  • Willingness to roll up your sleeves and do whatever it takes to help your team win 
  • Ability to maintain a keen attention to detail, multitask, and work well under pressure 
  • Good interpersonal skills 
  • Teamwork spirit, hardworking with enthusiastic attitudes 
  • Strong learning ability and self-motivation to acquire new knowledge 
  • Capability to zoom in and out on a problem 
  • Effective problem-solving skills under pressure


  • Proven track record in Product Management 
  • Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
  • Familiarity with common data analysis toolkits, such as SQL 
  • Knowledge of AI/Machine Learning topics 
  • Experience in managing KYC process or fraud risk management for customer onboarding

What we offer

  • Full salary during probation, 13th-month salary bonus, performance-based bonus
  • Premium healthcare for employees and 50% subsidies for 3 dependents
  • Macbooks and necessary equipment provided
  • Generous Grab for work allowance
  • Flexible work hours
  • Onsite lunch with 5 options each day, including a vegetarian option
  • Free coffee, tea, snacks, and fruit all day
  • Happy Hour every Thursday
  • 16 days of annual leave and 6 days of sick leave
  • Budget for team building/team bonding
  • Various sponsored sport clubs and activities: badminton, football, running
  • Convenient central location in District 1, near Bến Thành market.
At Trusting Social, we deeply espouse the values of extreme ownership, data-driven, mindfulness, and social impact. We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.

About us

Trusting Social is an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry in particular to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.

We place great importance on doing what is right, what is best and what is innovative. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact. 

Additional Info

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