Trusting Social

We are an AI Fintech company specializing in assessing consumers' credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. And we seek people to champion these values and beliefs as we grow. We are looking for 1 Senior Delinquency Manager for the Credit Card business. Come join our team if you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology. We can satisfy your desire to explore new territory and give you the runway to make big impacts. 

How you will make an impact in this role:

We are partnering with banks that are embracing changes toward digital banking. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.

As a Senior Delinquency Manager for our Credit Card Business, you will be crucial in managing in-house and outsourced collection teams. You'll be responsible for developing and implementing strategies to minimize delinquencies and maximize recoveries, ensuring the health of our credit card portfolio.

The Senior Delinquency Manager - Credit Card Partnership will report to the Risk Director/ Head of the Co-lending Partnership.

What you will do

• Develop and implement comprehensive delinquency management strategies
• Led and mentored both in-house and outsourced collection teams
• Collaborate with partners & cross-functional teams to improve collection performance
• Design and manage KPIs for both in-house and outsourced collection teams to drive performance and motivation
• Monitor and report on key performance indicators (KPIs) related to delinquency and collections
• Analyze delinquency trends and implement data-driven solutions
• Ensure compliance with regulatory requirements and company policies
• Implement innovative technologies to enhance collection efforts
• Develop relationships with key stakeholders, including bank partners to improve collection performance

What you will need to have 

• Fluency in Vietnamese and excellent communication skills
• 10+ years of experience in collections or related financial services roles
• Proven track record in managing both in-house and outsourced collection teams
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Experience in designing and implementing collection strategies and KPIs
• Knowledge of relevant regulations and best practices in credit card collections
• Excellent leadership and team management skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What you will get

Join our team and enjoy:

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team-building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we deeply espouse the values of ownership, integrity, and agility in execution. We believe in doing what is right, what is best, and what is innovative. If you share our values and beliefs, we invite you to join us on our journey to deliver financial access at an unprecedented scale.

About us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

More information about us please visit our website

https://trustingsocial.com