Trusting Social

About Trusting Social

We are an AI Fintech company specializing in assessing the credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights. 

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big data, we can deliver financial access at unprecedented scale. 

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution. 

We place great importance on doing what is right, what is best, and what is innovative. We are seeking people to champion these values and beliefs as we grow.  

Business Process Consultant is Responsible for documenting proposed target operating model (TOM) for a new credit card issuance business, analyzing business operations, identifying potential inefficiencies and providing recommendations to improve internal business processes. They will work with new business area owners as they are on boarded into the team to streamline workflows, optimize resource allocation and costs using tools and methodologies such as Lean, Six Sigma, and Business Process Modeling to drive organizational improvements.

What you will do:

Business Process Analysis:

• Map and document proposed business processes using tools such as BPMN or Visio
• Identify missing processes and propose as needed
• Analyze workflow inefficiencies and bottlenecks that impact operational efficiency
• Interview stakeholders and conduct workshops to gather process information and requirements

Process Improvement Design:

•   Develop optimized processes that enhance business performance and align with strategic goals
•   Apply methodologies like Lean or Six Sigma to improve process quality and eliminate waste
•   Propose automation where applicable and integrate technological solutions into the business processes
  

Implementation & Change Management/ Business Readiness:

•    Lead the implementation of new or optimized processes, ensuring they align with the organization’s goals
•    Collaborate with cross-functional teams to document change requests/ new requirements as needed
•    Provide change management support, including training and materials to help teams implement
  

Stakeholder Communication:

• Regularly communicate with stakeholders to ensure alignment on process initiatives
• Support onboarding of new business area heads by handing off detailed plans and supporting transition
• Present findings, recommendations, and process models to leadership and other key decision-makers
•  Facilitate workshops and meetings to address concerns and gather feedback for continuous improvement

Performance Monitoring & Reporting:

•    Establish metrics and KPIs to monitor the performance of implemented processes
•    Propose ways to assess the success of process improvements
•    Continuously identify opportunities for additional process optimizations

Risk & Compliance Management:

•   Ensure that new processes comply with relevant regulations and industry standards
•   Identify and mitigate risks associated with processes being implemented
•   Work with legal and compliance teams to maintain adherence to governance requirements

The ideal candidate:

• Attention to detail and a commitment to delivering quality results
• Ability to work both independently and collaboratively in cross-functional teams
• Adaptability to manage changing priorities and business needs
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Constantly looks to identify impediments early, actively working to resolve those impediments, and escalates when needed;

Skills and Qualifications:

Experience: 

• 5+ years of experience in business process improvement, management consulting, or operational optimization roles.
• Experience in using process modeling tools (e.g., BPMN, Visio) and methodologies like Lean, Six Sigma.
• Experience with digital transformation initiatives and workflow automation tools.

Education: Bachelor’s Degree in Business Administration, Industrial Engineering, or related field. MBA or Master’s in a related field is preferred. Six Sigma certification (Green Belt or Black Belt).

Knowledge:

• Expert knowledge of Consumer Lending/ Credit Card operations mandatory. Knowledge of consumer lending in the Philippines, SEA or emerging markets is highly valued.
• Good understanding of how enterprise fintech solutions are designed, built, tested, deployed and into the hands of customers
• Good understanding of delivery and go-to-market methods and metrics
• General understanding of the role of product managers, product designers, engineers, quality assurance, devops and product marketers

Skills: 

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills, with the ability to explain complex concepts clearly.
• Expertise in project management and process improvement frameworks.
• Proficiency in process mapping and analysis software (e.g., BPMN, Visio, ARIS).
• Knowledge of business process automation tools (e.g., RPA).
• English mandatory (fluent/ native) and Tagalog (recommended)

Tools: Proficiency in project management software (e.g. Microsoft Project, Asna, Jira, etc.)