We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. And we seek people to champion these values and beliefs as we grow. Come join our team if you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology. We can satisfy your desire to explore new territory and give you the runway to make big impacts. 

How you will make an impact in this role

You will lead the development of omni-channel contact strategies, ensuring compliance and customer engagement standards are met. By defining a clear roadmap for contact orchestration features, you will establish a strong foundation for effective consumer interaction across multiple channels. Your expertise will ensure that Kompato's contact strategies are compliant and efficient, supporting the company's growth and operational excellence.

What You'll Do

• Lead the development of systems that orchestrate consumer contact across multiple channels.
• Define and prioritize the roadmap for contact orchestration features.
• Integrate with algorithms to determine optimal contact timing and channels.
• Ensure omni-channel strategies (call, email/text, digital) meet compliance and customer engagement standards.

What We're Looking For

• Deep customer empathy, first principle problem solving, and extreme ownership.
• Expertise in omni-channel orchestration strategy.
• Strong understanding of compliance and customer engagement standards.
• Ability to define and prioritize the roadmap for contact orchestration features.
• Experience with algorithms for determining optimal contact timing and channels.
• Skills in ensuring omni-channel strategies meet compliance and engagement standards.

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation, including 13th-month salary and performance bonuses.
• Comprehensive health care for you and your dependents.
• Generous leave policies and flexible work hours.
• Convenient District 1 office location (next to a future metro station).
• Onsite lunch with multiple options.
• Grab for work allowance and fully equipped workstations.
• Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
• Unlimited free coffee, tea, snacks, and fruit.
• A chance to make a profound social impact by democratizing credit access in emerging markets.

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, we invite you to be part of our rockstar team!

For more information about us, please visit our website: https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s