We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. And we seek people to champion these values and beliefs as we grow. Come join our team if you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology. We can satisfy your desire to explore new territory and give you the runway to make big impacts. 

How you will make an impact in this role

You will create and refine models that extract valuable insights from consumer interactions, optimizing conversational strategies. By implementing automated extraction processes, you will continuously improve the conversational experience. Your work will ensure that Kompato's conversational strategies are effective and compliant, supporting business growth.

Responsibilities

• Create and refine models to extract insights from consumer interactions.
• Develop AI models to monitor and assess goal attainment across conversational turns.
• Implement automated extraction processes for identifying insights, gaps, and drop-off points.
• Oversee A/B testing initiatives to improve the conversational experience.

Requirements

• Customer empathy, first principle problem solving, and extreme ownership.
• Expertise in automated extraction and analysis of conversation insights.
• Experience in testing and iterating conversational flows.
• Ability to develop AI models to monitor and assess goal attainment across conversational turns.
• Skills in implementing automated extraction processes for identifying insights, gaps, and drop-off points.
• Experience in overseeing A/B testing initiatives to improve the conversational experience.

About us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

For more information about us, please visit our website

https://trustingsocial.com