Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy." We've assessed over 1 billion consumers across four countries, and we're on a mission to provide 100 million credit lines using the power of AI and Big Data.

How You'll Make an Impact

We are seeking a highly data-driven and results-oriented Conversational AI Specialist to lead the design, optimization, and continuous improvement of our AI-powered conversational agents. This role is ideal for someone with a proven track record in telesales/sales, exceptional communication skills, and the ability to translate winning sales strategies into structured conversational flows for AI.

What You'll Do

Design Conversational Flows:

Build detailed workflow and script flows for Conversational AI Agents across multiple use cases, with a primary focus on:

• Credit card acquisition
• Unsecured Personal Loan acquisition
• Credit card activation and spending promotion
• Customer engagement and retention

Ensure scripts reflect high-EQ communication, persuasive language, and compliance with regulations.

AI Agent Optimization:

• Launch flows across channels (outbound/inbound voice, chat/web/app) and orchestrate A/B tests on openings, hooks, offers, and closings.
• Monitor funnel analytics (contactability → qualification → approval → activation → first‑spend), containment rate, FCR, AHT, CSAT/NPS.
• Drive systematic optimization (hypothesis → experiment → analysis → iterate) to improve conversion and customer experience.
• Establish quality standards and an evaluation framework (call scoring, error taxonomy, hallucination/guardrail checks, compliance audits).

Sales Strategy Research & Integration:

• Continuously research top‑performing sales methods (scripts, talk tracks, tone, timing, objections, offers) from frontline teams and external benchmarks.
• Distill insights into playbooks and reusable prompt patterns the AI can learn from; maintain a versioned knowledge base.
• Coach internal teams on how to brief, test, and improve Conversational AI agents.
  

Cross-Functional Collaboration:

• Work closely with product, engineering, and analytics teams to ensure Conversational AI design is aligned with business goals.
• Collaborate with compliance and quality assurance teams to ensure adherence to guidelines.

What We're Looking For

Must-Have:

• 2+ years as a top‑performing telesales/sales rep (e.g., top 5–10% by conversion/revenue) with proven objection‑handling and closing skills.
• High EQ: reads customer signals, adapts tone, de‑escalates, and builds trust quickly.
• Exceptional language ability (clear, concise, persuasive; excellent grammar and micro‑copy).
• Strong logical thinking and the ability to formalize messy sales know‑how into structured flows, rules, variables, and templates.
• Demonstrated a learn‑fast attitude and optimization mindset (A/B testing, data‑driven iteration).
• Product ownership fundamentals: writing crisp user stories/AC, prioritization, stakeholder alignment, UAT, and go‑live readiness.

Nice-to-Have:

• Familiarity with Conversational AI platforms or chatbot frameworks.
• Knowledge of customer journey design and sales funnel optimization.