Trusting Social

We're seeking a Machine Learning Engineer to build and deploy multi-agent conversational AI systems with voice capabilities. You'll be responsible for developing real-time voice agents that can engage in natural, multi-turn conversations while maintaining high performance at scale.

Responsibilities

• Design and implement multi-agent voice-based AI systems that can handle complex, real-time conversations
• Build and optimize streaming communication pipelines for real-time speech processing
• Deploy and scale ML models for production environments
• Optimize model serving and inference for high-performance requirements

Technical Requirements

Multi-Agent Systems & Voice AI

• Experience building multi-agent systems using LLMs
• Knowledge of voice agent architectures and conversation management
• Understanding of multi-turn dialogue systems
• Knowledge of interruption and end turn detection in voice interaction, mimicking human-like conversation flow.

Streaming & Real-time Processing

• Strong experience with async/streaming architectures
• Proficiency in building real-time communication systems
• Experience with WebSocket, gRPC, or similar streaming protocols
• Hands-on experience with speech processing pipelines

Production ML Experience

• Track record of deploying ML systems to production
• Experience with ML monitoring and observability
• Understanding of ML system scalability and reliability
• Understanding of deploying ML/DL models on a large scale setup (optimize latency / throughput/ GPU usage…)
• Experience with at least one  serving framework such as Ray, Triton Server, Kubeflow,..

Requirements

• BS/MS in Computer Science or related field
• 3+ years of ML engineering experience
• Most prioritize to strong python coding skills, strong logical thinking, strong debugging, tracing open source code
• Experience with PyTorch or similar ML frameworks
• Demonstrated experience shipping production ML systems (Docker, k8s,..)

This role combines ML engineering with real-time voice processing expertise, focusing on building practical, scalable AI systems that can be deployed in production environments.

What we offer

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

About us

We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the "un & under" served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact. 

Additional Info

Learn more about us here:
https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s